Privacy Policy

This Privacy Policy describes how Soft Digital Edge LLC ("we," "our," or "us") collects, uses, and protects your personal information when you use our website, services, and digital platforms.

1. Company Information

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name
• Project Information: Details about your project requirements, budget, timeline
• Account Information: Username, password (if you create an account for our courses or services)
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication Data: Messages, feedback, and correspondence with us
• Course Data: Progress, completion status, and performance in our educational courses

2.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited
• Cookies and Tracking: Session cookies, preference settings, authentication tokens
• Usage Data: How you interact with our services, features used, time spent
• Technical Data: Error logs, performance metrics, system diagnostics

3. How We Use Your Information

3.1 Service Delivery

• Provide and deliver our digital services, consulting, and educational courses
• Process project requests and cost estimates
• Manage custom workflow automation and software development projects
• Deliver IT consulting and DevOps engineering services
• Provide technical support and customer service

3.2 Business Operations

• Process payments and manage billing
• Communicate about projects, services, and account updates
• Improve our services and develop new offerings
• Conduct market research and analytics
• Ensure security and prevent fraud

3.3 Marketing and Communication

• Send project updates and service-related communications
• Share educational content and course information (with consent)
• Provide marketing communications about our services (with consent)
• Respond to inquiries and provide customer support

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process personal data based on:

• Contract Performance: To deliver services you've requested
• Legitimate Interest: To improve services, ensure security, and conduct business operations
• Consent: For marketing communications and optional features
• Legal Compliance: To meet regulatory and legal requirements

5. Data Sharing and Disclosure

5.1 We DO NOT sell your personal information to third parties.

5.2 We may share information with:

• Service Providers: Cloud hosting, payment processors, email services, analytics tools
• Business Partners: When collaborating on client projects (with your consent)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of business assets

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interest

To exercise these rights, contact us at: info@softdigitaledge.com

8. Contact Information