Terms of Service

These Terms of Service ("Terms") govern your use of services provided by Soft Digital Edge LLC ("Company," "we," "our," or "us"). By accessing our website, engaging our services, or enrolling in our courses, you agree to be bound by these Terms.

1. Company Information

2. Acceptance of Terms

By using our services, you represent that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• All information you provide is accurate and truthful

3. Services Overview

Soft Digital Edge LLC provides comprehensive digital services including but not limited to:

3.1 Technical Development Services

• Software Development: Custom applications, web platforms, mobile apps
• Custom Workflow Automation: Business process optimization and automation solutions
• DevOps Engineering: CI/CD pipelines, cloud infrastructure, containerization
• E-commerce Solutions: Online stores, payment integration, inventory management

3.2 Consulting & Strategic Services

• IT Consulting: Technology strategy, system architecture, digital transformation
• Business Analysis: Requirements gathering, process improvement
• Technical Audits: Security assessments, performance optimization

3.3 Creative & Marketing Services

• Graphic Design: Logo design, marketing materials, brand assets
• Branding: Brand identity development, style guides, visual systems
• Digital Marketing: SEO, content marketing, social media management
• UI/UX Design: User interface design, user experience optimization

3.4 Educational Services

• Online Courses: Technical training, skill development programs
• Workshops: Live training sessions, team development
• Certification Programs: Professional development and credentialing

3.5 Freelance & Project-Based Services

• Individual Contractor Services: Specialized expertise for specific projects
• Team Augmentation: Temporary staffing for development projects
• Project Management: End-to-end project delivery and coordination

4. Service Agreements and Scope

4.1 Project-Based Services

• Specific scope, timeline, and deliverables defined in separate project agreements
• Changes to scope require written approval and may affect pricing and timeline
• Client approval required at designated project milestones
• Final deliverables provided upon completion of payment obligations

4.2 Consulting Services

• Billed on hourly or project basis as specified in engagement letter
• Recommendations provided based on information supplied by client
• Implementation of recommendations subject to separate agreements
• Confidentiality maintained for all client information

4.3 Educational Services

• Course access provided for specified duration after enrollment
• Completion certificates issued upon meeting course requirements
• Course content subject to updates and improvements
• No guarantee of specific learning outcomes or career advancement

5. Payment Terms

Service Type	Payment Terms	Refund Policy
Project Development	50% deposit, balance on completion	Deposit non-refundable after work begins
Consulting Services	Net 30 days from invoice	Prorated refund for unused prepaid hours
Online Courses	Payment in full before access	30-day money-back guarantee
Freelance Services	As specified in individual agreements	Per agreement terms

5.1 General Payment Conditions

• All prices quoted in USD unless otherwise specified
• Late payments subject to 1.5% monthly service charge
• Client responsible for all collection costs and legal fees
• Services may be suspended for accounts over 30 days past due
• Payment accepted via bank transfer, credit card, or approved payment processors

6. Client Responsibilities

6.1 Information and Access

• Provide accurate and complete project requirements
• Grant necessary access to systems, accounts, and resources
• Respond to requests for feedback within agreed timeframes
• Provide all required content, images, and materials

6.2 Legal Compliance

• Ensure all content and requirements comply with applicable laws
• Obtain necessary licenses for software, images, and third-party content
• Comply with data protection regulations in your jurisdiction
• Not use services for illegal or harmful purposes

7. Intellectual Property

7.1 Client-Owned Content

• Client retains ownership of provided content, data, and materials
• Client grants license to use materials for project completion
• Client responsible for ensuring they have rights to all provided materials

7.2 Work Product

• Custom development work becomes client property upon full payment
• We retain rights to general methodologies and know-how
• Third-party components governed by their respective licenses
• We may showcase completed work in portfolios unless otherwise agreed

7.3 Course Content

• All course materials remain our intellectual property
• Students receive license for personal educational use only
• Redistribution or commercial use of course content prohibited

8. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and trade secrets
• Project details and proprietary systems
• Financial information and business strategies
• Personal data and user information

Confidentiality obligations survive termination of services and continue indefinitely.

9. Warranties and Disclaimers

10. Limitation of Liability

11. Termination

11.1 Termination by Client

• Project services: 7 days written notice, payment for work completed
• Consulting services: 30 days written notice for ongoing engagements
• Course access: No termination before course completion date

11.2 Termination by Company

• Immediate termination for breach of terms or non-payment
• 30 days notice for convenience (with prorated refunds where applicable)
• Immediate termination for illegal or harmful use of services

12. International Operations

As a global service provider, we:

• Serve clients worldwide via digital platforms
• Comply with applicable international trade regulations
• May subcontract work to qualified international partners
• Adapt service delivery to accommodate different time zones
• Provide services in English unless otherwise arranged

13. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters, pandemics, or government actions
• Internet outages, server failures, or cyber attacks
• Third-party service disruptions
• Labor disputes or supply chain interruptions

14. Dispute Resolution

14.1 Informal Resolution

Disputes should first be addressed through direct communication with our team at info@softdigitaledge.com

14.2 Mediation and Arbitration

• Disputes over $10,000 subject to binding arbitration in Wyoming
• Smaller disputes may be resolved in small claims court
• Each party bears their own legal costs unless otherwise awarded
• Class action lawsuits are waived

15. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about:

• Data collection and use practices
• GDPR compliance for EU clients
• Data security measures
• Your rights regarding personal information

16. Changes to Terms

We reserve the right to modify these Terms at any time:

• Changes effective 30 days after posting updated Terms
• Continued use of services constitutes acceptance of changes
• Significant changes will be communicated via email
• Previous versions archived and available upon request

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with any project-specific agreements and our Privacy Policy, constitute the entire agreement between you and Soft Digital Edge LLC.

19. Governing Law

These Terms are governed by the laws of Wyoming, United States, without regard to conflict of law principles. International clients may also be subject to applicable local laws.

20. Contact Information